What is CSP? Microsoft Cloud Solution Program explained.
If you are purchasing or considering Microsoft software and cloud services, you've probably heard of the Microsoft Cloud Solution Provider program – CSP. But what is it? And how can it benefit you as an end-user, not a reseller or a Microsoft Partner?
Let's begin with the basics of CSP, how it works, and what products are available. Then, we'll review licensing differences compared to traditional Microsoft agreements. And, of course, we'll cover the topics of discounts and migration from an Enterprise Agreement.
What is CSP?
CSP is a licensing agreement that Microsoft introduced in 2015 to allow Microsoft partners to sell Microsoft products and cloud services to customers, often bundling them with the partners' services.
That can include anything from Office 365 to Azure. Microsoft recently added a limited subset of traditional server and desktop licences to CSP.
CSP is a direct billing relationship between you and Microsoft. The partner will manage the subscription for you, which gives them more control over your customer experience and how you are billed.
For you, not much has changed from the licensee's point of view. You still need to sign a licensing agreement with Microsoft. That gives you licenses and services from Microsoft through the partner responsible for billing and support.
However, there are significant differences between CSP and traditional Microsoft licensing channels:
There are differences in how they operate.
Not all Microsoft products and services are available.
The licensing terms and conditions are also different.
Benefits of Microsoft CSP
From the customer perspective, you have more flexibility over how you're billed - you can be invoiced monthly or annually, for example, regardless of the chosen subscription period.
You also get one point of contact for support and billing, which can be helpful.
How CSP works
You work with an authorised Microsoft Cloud Solution Provider program partner.
The Microsoft CSP partner will provide you with a Microsoft Customer Agreement – MCA – form. That is an essential step. Signing this form creates a licensing relationship between your organisation and Microsoft.
The partner is your first line of communication. Depending on their "partner tier", they will provide you with billing and technical support directly (Tier 1 or "direct model" partners) or via their distributor. Microsoft itself will not offer billing or technical support.
The Microsoft Cloud Solution Provider program partner will help you manage your Microsoft Online Services portal.
Microsoft CSP subscription and perpetual license availability
CSP was designed to help organisations procure subscription licenses and online services more efficiently. At first, there were no perpetual licenses available in CSP, but that may have changed now.
Since Microsoft stopped its Open License program, clients and partners have asked for a new way to get traditional licenses without making the same commitments as an Enterprise Agreement.
CSP partners also needed a way to remain the single point of contact for all their clients' licensing needs and sustain a more consistent customer relationship.
Microsoft responded by adding a limited number of perpetual licenses to CSP. But that is not the only product availability limitation. Some enterprise-grade products are unavailable even if you buy them as a subscription. Here are a couple of examples:
Windows Server Datacenter is only available as a perpetual license.
System Center is not available at all.
Fortunately, there is a Microsoft resource where you can check the current CSP license availability.
Microsoft CSP billing and flexibility
CSP was pitched as a flexible licensing program at its introduction, a program that allowed you to re-adjust your subscription licences every month.
You may still do so. However, in March 2022, Microsoft made the most flexible monthly subscription 20% more expensive than before. That is in addition to the most prominent Microsoft 365 price uplift in history.
You may choose one of the three subscriptions, all of which have a seven-day cancellation period:
Monthly subscription. Your partner will invoice you every month for how much you use. It is the most flexible option but costs 20% more than an annual subscription.
Annual subscription. You commit for the year in advance, but you may be billed monthly. You can't downsize until the end of the subscription unless you cancel it in the first seven days. After that, you will have to pay for the rest of the subscription.
3-year subscription. It is like an annual subscription, but it lasts longer. The only good thing about it is that the cost is more predictable.
Microsoft CSP licensing differences
Microsoft products are licensed differently in CSP. If you currently purchase your licenses through a Microsoft Enterprise Agreement, you may find that similar CSP licenses have more restrictive terms and conditions.
For example, you may not install Windows Enterprise in server-based virtual machines or VDIs in your offices and data centres. It may be a mission-critical difference for your company.
The list of differences doesn't end there. Here are a few more examples:
Microsoft 365 E3 and E5 have reduced benefits compared to the Microsoft Enterprise Agreement. For instance, they do not permit installing on-premises Exchange and SharePoint servers.
Microsoft Windows Server and Microsoft SQL Server licences may not be deployed to a services provider data centre or a hyper-scaler like AWS. "Bring Your Own License" (BYOL) is limited to Microsoft Azure.
Who is the target audience of CSP?
It may appear that Microsoft designed CSP licensing for smaller businesses with less than 2400 employees. Indeed, if you consider available discounts and partner-targeted incentives, you will find that the small business segment benefits from CSP the most.
However, If you represent a large company, Microsoft may offer you a similar licensing solution without a partner intermediary. They call it "Enterprise motion". That is why there is no "CSP licensing program" in the official Microsoft licensing guides. The official name of the licensing framework that underpins both CSP and Microsoft's direct initiatives is "Microsoft Customer Agreement".
Negotiating discounts in CSP and MCA
Microsoft Cloud Solution Provider program does not have discounts given automatically, unlike Microsoft Enterprise Agreement. The price of licenses in CSP is the same for every company, regardless of how big it is.
When you order licenses through a Cloud Solution Program partner, you must agree on a price with the partner. Microsoft will only be willing to negotiate with you if you sign a direct Microsoft Customer Agreement.
Migrating to CSP from an Enterprise Agreement
Even though CSP changed in a way that makes it less flexible in March 2022, it may be a viable option for your organisation. Microsoft Enterprise Agreement may still be the best choice if you have over 2400 employees, and the way your IT infrastructure is designed may require standard licensing terms and conditions that you get through EA. But you might consider using CSP to get more out of your Microsoft licenses and investments in the cloud.
If you are evaluating a full or partial switch from an Enterprise Agreement to a Microsoft Customer Agreement, here are a few things you should think about:
What are the differences between licensing through CSP and Microsoft Enterprise Agreement? Do the new rules match how you use Microsoft licences in your company?
Will you lose the discounts you get through EA?
How will you be invoiced?
Do you want to commit to one or three years, be flexible and pay 20% more, or mix-and-match flexible and long-term licenses?
How does CSP benefit your business growth, digital transformation and cloud migration?
Consider the above factors and talk to an independent Microsoft licensing specialist in SAMexpert before deciding.
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